Date Published 18 March 2020
Covid-19 virus – Update 18/03/2020
Following the continuous developments and media surrounding the spread of the Covid-19 virus we would like to make the following statement.
As of March 20th 2020 We Let Properties will be divided into three separate teams and work on a rolling schedule to significantly reduce the potential contact and spread of the Coronavirus for our team by 60%. We will subsequently be working with skeleton staff in our office until further notice. The senior management team will also have access to work remotely from our home when not scheduled to work at the office, to ensure we can assist you during this period. Whilst our office have skeleton staff in place to service our current commitments and clients I want to assure our Landlords, Tenants, Contractors and Working Partners that we are going to be making every effort to fulfil our services as much as we possibly can, whilst also protecting the safety of our team and clients at the same time. With this in mind we would like to update you on the following changes:
All property Inspections have been suspended until further notice.
All booked viewings will be revaluated on a case by case basis daily by the team and communication with the prospective applicant on how they wish to proceed, please note your viewing may be suspended if we feel the risk is heightened and offer a Skype/WhatsApp viewings of the property. We intend to book any viewing enquiries on a case by case basis and will currently accept viewings where the property is vacant. If your property is currently live on the rental market or you live in a property that We Let Properties is currently marketing we will working in the next coming days to record a video of the property to capture the features and benefits of the property so that we can send this to any prospective tenant who is interested in property to reduce the risk by 100% for the tenant, applicant and team member. If the property is vacant we will be offering Skype/WhatsApp viewings of the property so the letting consultant is at the property to re direct the camera at request and help the applicants viewing the property and answer any questions.
All maintenance will continue as normal. We have been in contact with several of our contractors who are happy to continue to attend properties should they need to. All Tenants must report maintenance by following the link; https://www.weletproperties.co.uk/maintenancerequest.aspx?menuID=43
Should the situation deteriorate, this will be re-evaluated. Tenants will be asked to inform us if they are experiencing any of the following scenarios;
1, Whether they have travelled overseas since the start of 2020.
2, Whether they have any symptoms of Covid-19.
3, Whether they have been in contact with anyone with the symptoms of Covid-19
4 Whether they have been advised to self-isolate.
The contractors have been requested to use hand sanitiser both before and after appointments and they have been requested to avoid both hand shaking and close contact with others (1 metre distance as recommended by government sources). Please do not take offence at this; we are trying to keep our team safe and prevent the spread.
The safety and health of both our team and those we meet is paramount therefore we will do all we can as a business to ensure our actions minimise the impact of Covid-19 on all our clients.
We can still be contacted during our usual business hours on our main number, 0161 839 2372 and firstname.lastname@example.org
Queries will be dealt with accordingly, pending any further developments with the on-going situation.
We thank you for your continued understanding in these uncertain and difficult times.
SYMPTOMS OF COVID-19
• Dry cough
• High temperature/fever
• Shortness of breath
HOW TO PROTECT YOURSELF FROM COVID-19
• Regular hand washing with soap and water for at least 20 seconds
• Using regular hand sanitiser gel
• Cover your mouth or nose with tissue rather than your hand when coughing and sneezing
• Put tissues in sealed bin as soon as possible
• Avoid close contact with others who are unwell
• Avoid touching your face
WHAT TO DO IF YOU THINK YOU HAVE COVID-19
• Remain at home and self-isolate
• Do not visit your GP or hospital
• Use the NHS 111 online Corona Virus service for further advice: