Date Published 25 March 2020
In line with recent government guidelines on 23/03/2020 we want to advise you that our office is now temporarily closed. Please be assured, however, that whilst this lock down closure does mean that our telephones won't be answered, we are still available to help you remotely and can be contacted via the normal office email address firstname.lastname@example.org. Please bear in mind that it may take us longer to respond than would usually be the case, but we are working hard to answer all queries as quickly as possible.
As usual, any maintenance issues will need to be reported via our online maintenance portal; https://www.weletproperties.co.uk/maintenancerequest.aspx?menuID=43. During this time, this will also apply to emergency maintenance issues that could normally be reported by telephone.
Whilst all maintenance issues will be logged, all non-essential work has ceased to ensure as many people as possible can adhere to the Government lock down rules and only emergency issues will be dealt with. As soon as the Government's restrictions are lifted, we will process your maintenance request via our normal processes and allocate a works order to one of our contractors. At this point, you will receive the usual confirmation of the works order, and then one of our contractors will be in touch with you directly to discuss a time scale and access arrangements.
Please see below the framework that our contractors will be working with and responding to as EMERGENCY issues:
Electrical - No power to the property and confirmed not a power cut.
Gas - No heating or hot water to the property.
Water - Water leak causing damage to property.
Drainage - Two or more sanitary ware blocked including kitchen sink, outdoor drains.
We will continue to keep business disruption to a minimum and will keep you updated if there are any changes based on Government advice or restrictions via email.
Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to wish you, and your family, well in the weeks to come.